EFFECTIVE AS OF / LAST UPDATED: FEBRUARY 17, 2021
Sabine Biesenberger | P.O. Box 955 | Helensvale QLD 4212 | Australia
Australian Business Number (ABN):
61 626 546 153
Personal data means any information capable of identifying an individual; it does not include anonymised data.
2. Data Protection Principles
At Sabine Biesenberger, we strive to follow these data protection principles:
CHILDREN'S PRIVACY NOTE
Our Website is not intended for children under 18 years of age, and we do not knowingly collect personal data from children under 18.
If you are under 18, do not use or provide any information on this Website or on or through any of its features/forms on the Website, make any purchases on or through this Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including but not limited to your name, address, phone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal data from a child under 18 without verification of parental consent, we will delete that information.
If you believe we might have any information from or about a child under 18, please contact us.
3. Your Rights
No matter where you are located in the world, we allow everyone to exercise the following rights when it comes to your personal data:
If you wish to exercise any of the rights set out above, please email us here and clearly state your request. We will not discriminate against you for exercising your rights, and you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up the response process.
We try to respond to all legitimate requests within one (1) month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
You may also authorise an agent (referred to as “Authorised Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorised Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorised Agent when they make a request on your behalf.
If you have already contacted us to discuss your query and feel that it cannot be resolved to your satisfaction, you have the right to complain to a relevant supervisory authority such as the Australian Information Commissioner’s Office (OAIC; https://www.oaic.gov.au) or any other equivalent.
When you access our Website, we will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This may include information that can be used to identify you as specified below:
In certain cases, we may request that you provide some of the information listed above in order to obtain specific resources on or through this Website. If you choose not to provide the data we request, you may still use our Website, but you may be unable to access certain resources on or through this Website.
Please note that when you register to receive anything from us or provide information to us in any other manner, you agree to provide only true, accurate, current and complete information.
INFORMATION COLLECTED AUTOMATICALLY
We may automatically receive and log certain types of information when you visit or interact with our Website including browser information, operating system, mobile device information, IP address, internet service provider, content viewed, geographic location, time of visit, referring site/application/service, registration time etc. This information is used for statistical purposes and will not include personal data.
We may automatically collect certain data from you as you use our Website by using cookies and similar technologies. To the extent that you voluntarily provide personal data to us, our systems will associate the automatically collected information with your personal data.
INFORMATION RECEIVED FROM THIRD PARTIES
If you choose to use any third-party website or third-party service that is integrated with our Website (including a third-party social networking site such as LinkedIn, Facebook, Instagram etc.), or if you use any of the embedded applications we use on our Website provided through a third-party website, we may receive personal data from such third parties.
We are not responsible for compliance with the policies or practices of any third-party website. You should ensure that you are comfortable with the information such third-party websites may make available to us by reviewing those websites’ privacy policies and service terms, and by modifying your privacy settings and preferences on those platforms/apps.
INFORMATION THAT IS PUBLICLY AVAILABLE
We might gather information about you that is publicly available.
5. Usage & Processing
We use your personal data on legitimate grounds and with your consent to provide you with the requested Website resources, to fulfil your queries, to communicate with you, to improve our Website, to understand how you engage with us, to develop new Website resources you might be interested in, to tailor your experience with us, to operate our business and to protect you and us.
We may process the following categories of personal data about you:
We may use Prospect Data, Customer Data, User Data, Technical Data and Marketing Data to deliver relevant Website resources, communications and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is our legitimate interests which are to grow our business.
We may also use such data to send other marketing communications to you if you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). To opt out of receiving marketing communications from us, you can either email us or click the unsubscribe link located at the bottom of any marketing email you receive from us and follow the unsubscribe instructions. Please note that if you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, registrations etc.
Where we are required to collect personal data by law, or under the terms of the contract between you and us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver the requested Website resources to you). If you do not provide us with the requested data, we may have to cancel the Website resources you have ordered, but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose, we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
6. Disclosure, International Transfer & Storage
As a general rule, we do not sell, rent or lease your personal data, whether collected automatically or through your voluntary action.
We may disclose your personal data to our service providers for the purpose of providing our Website resources to you, to enhance your experience with us or to run our business and fulfil legal requirements (for more information, please refer to the International Data Transfer Note below).
We may disclose your personal data to professional advisors, including government bodies, fraud prevention agencies, credit rating agencies, lawyers, accountants, bankers, auditors, insurers and/or collection agencies, when necessary to report our business activities, or to enforce our terms and conditions or any other agreement between you and us.
We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets and/or business.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a Court or other governmental entity to do so.
INTERNATIONAL DATA TRANSFER NOTE
We may transfer data to countries outside of your home country depending on what Website resources you requested from us. However, we require all third parties to whom we transfer data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process and store your personal data for specified purposes and in accordance with our instructions.
Our trusted service providers are:
ActiveCampaign based in the U.S. | Apple based in the U.S. (service: Apple Pay) | Bonjoro based in Australia | Gateway CFO Solutions based in the U.S. (service: Connect365) | Hello Umi based in Spain (service: Landbot) | Hotjar based in Malta | Google based in the U.S. (services: Google Analytics / Google Pay / Google Workspace) | Intuit based in the U.S. (service: Quickbooks) | ManyChat based in the U.S. | PayPal based in the U.S. | Rocketgenius based in the U.S. (service: GravityForms) | SiteGround based in Bulgaria | Smash Balloon based in the U.S. | Social Media Networks such as Facebook, Instagram, LinkedIn etc. based in the U.S. | Squarespace based in the U.S. (service: Acuity Scheduling) | Stripe based in the U.S. | WebActix based in New Zealand (service: ThriveCart) | Whitesquare based in Switzerland (service: Thrive Themes) | Zoom based in the U.S.
Note: If you are a resident of the European Economic Area (E.E.A.) and the General Data Protection Regulation (GDPR) applies to you, please be aware that we may transfer, process and store your personal data to and in countries where we have a data processing agreement with our service providers that incorporates (i) standard data protection clauses promulgated by the European Commission, (ii) binding corporate rules for data protection that align with the GDPR requirements, or (iii) adherence to an industry- or technology-specific approved code of conduct blessed by the European Commission. If none of the above safeguards is available, we may request your explicit consent to the specific transfer and storage. You will have the right to withdraw this consent at any time.
We do our best to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols (such as HTTPS / SSL). In addition, we monitor our systems for possible vulnerabilities and attacks and encrypt stored data when possible. We also use anonymising and pseudonymising where suitable.
We allow access to your personal data only to those third parties who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.
Even though we try our best we cannot guarantee the security of your personal data, however, we have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes, the Australian law requires us to keep basic transactional information about our customers for five (5) years or more depending on the lodgement date of our tax return.
In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Third-Party Links
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy statement of every website you visit.
10. Email Policy
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, via mail, and over the phone or via similar technologies. This also applies when you register for certain resources on our Website, sign up through any of our forms using your email address or make a purchase on or through this Website.
We will maintain the information you send via email in accordance with applicable law.
All emails sent from us will clearly state who the email is from and provide clear information on how to contact us. In addition, all email marketing messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further marketing communications from us. If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, registrations etc.
Please note that email is not recognised as a secure medium of communication. For this reason, we request that you do not send personal data to us by email. However, doing so is allowed, but at your own risk.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but - to protect your privacy - your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, please contact the responsible provider/host directly.
Cookies can be categorised as followed:
If you are interested in checking out all the cookies we use on our Website, please click here.
COOKIE CONSENT & SETTINGS
When you visit our Website for the first time or re-visit our Website after a certain period of time, you will be asked to consent to the use of all cookies or confirm your preferred settings via our cookie banner.
Even after you consented to all or a few selected cookies, you can always view and/or adjust your cookie settings by clicking the button below:
In addition, you can alter your cookie preferences at any time by clearing cookies in your browser. The next time you visit our Website, you will be asked again for your cookie preferences. You can also block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
PLEASE NOTE THAT IF YOU USE YOUR BROWSER SETTINGS TO BLOCK ESSENTIAL COOKIES, YOU MAY NOT BE ABLE TO ACCESS ALL OR PARTS OF OUR WEBSITE.
Should you want to opt out of being tracked by Google Analytics across all websites, you can go to https://tools.google.com/dlpage/gaoptout.
If you have any questions about the cookies we use, feel free to reach out us.
12. “Do Not Track” Policy
As there isn’t an industry or legal standard for recognising or honouring browser “Do Not Track” (DNT) signals, we do not monitor or respond to them at this time.
If we make significant changes to this policy, we will alert you to any such changes by placing a notice on our Website, by sending you an email and/or by some other means. Should you have opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of our Website, and you are still responsible for reading and understanding them.